FAQ

You’ll find our roastery with a small coffee bar in Berlin-Kreuzberg at Zossener Straße 44, 10961 Berlin.

The roastery is open on Fridays from 12:00 to 17:00, and on Saturdays and Sundays from 12:00 to 16:00.

You can pay with cash, debit, or credit card at our store. Online, we also offer a variety of secure payment options.

Yes. It's best to bring your own cup, or you can get a reusable deposit cup from RECUP. The deposit is €1.00 (plus €1.00 for the lid). We’ve been working with RECUP for 7 years — it’s simple, convenient, and sustainable. You can return the cup at any of the many RECUP partners nearby. Enjoy your coffee without the extra packaging waste! :)

Yes, in addition to fresh milk, we offer oat milk.

We are a place for meeting and communication, therefore Wi-Fi is not available and laptop space is limited. Enjoy your visit :)

Our filter coffees are roasted light to medium to preserve the beans’ natural aromas, resulting in a clean and vibrant cup.
Espresso roasts, on the other hand, are roasted a bit longer to develop more sweetness and body — creating a rich, full cup with deeper roast notes and a smooth, velvety texture.

Coffee is a matter of taste. We roast our beans for specific brewing methods in mind.
For filter roasts, we recommend brewing methods such as Hario V60, Chemex, Origami, or with Aeropress and French Press.
For espresso roasts, we suggest using a portafilter machine, moka pot, or fully automatic machine.
That said — if you enjoy fruity and vibrant flavors, feel free to use a filter roast for espresso too :)

Our coffees are available as whole beans in our shop, but we’re happy to grind them fresh for your preferred brewing method.

The colors on our labels are inspired by the Coffee Taster’s Flavor Wheel and represent the flavor profiles of each coffees. Bright, vibrant colors suggest fruity and complex aromas, while brown, muted shades point to more classic, chocolatey notes. In our shop, you can find the coffees categorized as " Classic - chocolatey " or " Modern - fruity - funky ", making it easy to discover the flavor style that suits you best. This way, you can quickly find (and remember!) the coffees that match your personal taste.

That can happen — taste is personal! While we don’t offer returns on coffee, we recommend sharing it with a friend or, if possible, donating it.
If you’re really not happy, just send us an email — we’ll do our best to find a solution that works for you. Feel free to stop by our roastery beforehand. Here you can drink all our coffees, as long as they are in stock.

Our coffees are completely natural – with no added flavors or additives. The taste comes solely from the coffee itself and is influenced by many factors such as variety, cultivation, ripeness, processing, and roasting.
The notes you see on our labels — like pineapple, almond, or plum — are simply tasting descriptors that help describe the sensory profile of the coffee. We determine these flavor notes when selecting our green coffees and during quality control after roasting — much like in a wine tasting.

The legal minimum shelf life for roasted coffee in Germany is 24 months, but we state a best-before date of one year from the roast date on our bags.
For the best flavor experience, we recommend enjoying your coffee within six months, as the aromas naturally fade over time.
Our coffee bags feature a one-way valve and a resealable zip closure, allowing the beans to release gases while keeping oxygen out. To preserve freshness, store your coffee in a cool, dark place.
If you’re buying ground coffee, keep in mind that it loses its aroma more quickly — it’s best to use it within one month. Always store it in the original bag, avoid repackaging, and try not to shake the bag unnecessarily.

We recommend a brewing ratio of about 60g per liter of water. If you prefer your coffee stronger, use 70g per liter.
With 250g of coffee beans, you can brew about 1 cup of coffee every day for about 2 weeks. With 500g of coffee, you can get about 4 weeks out of one cup per day.

Coffee is a seasonal product — harvest times vary depending on region, altitude, and variety.
We only purchase a limited amount of green coffee from each lot, which we roast and sell over a specific period. Once that batch is gone, the coffee is unfortunately no longer available.Even if we source from the same region the following year, factors like climate, ripeness, and processing can influence the harvest — meaning the flavor profile might change, and some notes may not return.
If you discover a coffee you truly love, it’s best to grab an extra bag while it’s still available :)

We ship within the EU. Further details on shipping options and others can be found under Shipping Options .

Your order will usually be processed within 1-4 business days. Processing may take longer if the coffee needs to be freshly roasted or if your order is placed outside our service hours.

Orders placed between Sunday (3 p.m.) and Thursday (12 p.m.) are processed on Friday and handed over to the shipping carrier the same day.
Orders placed between Friday and Sunday (3 p.m.) are processed on Sunday and handed over to the carrier no earlier than Monday.

Shipping within Germany typically takes 2–5 days.

Within Germany, we ship your order insured via Hermes or DHL.

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You are welcome to pick up your order during our opening hours - Friday 12-17, Saturday & Sunday 12-16. Select 'Pick-up' in the online shop. You will receive a pick-up notification by email as soon as your order is ready.

It can happen that a parcel is marked as delivered but hasn’t actually arrived yet. In most cases it’s just been misdirected and turns up shortly after.

Please check first:

• Ask your neighbors or your mail carrier if the parcel was left with them.
• Check whether it was delivered to another location (e.g., a nearby shop or parcel shop/locker).
• Note: Sometimes a shipment is scanned as “delivered” and is actually delivered the next day.

Once we hand your order to the carrier, we no longer receive additional tracking details and the final delivery is in the carrier’s hands. If the parcel still hasn’t shown up after 2 days, please initiate a search request:

Hermes: Start a shipment search (Sendungsrecherche ) no earlier than 5 business days after the supposed delivery.
DHL: Start an investigation (Nachforschungsauftrag) after 2 days of waiting.
Also email us at post@cabanaroasters.de with your order number so we can assist.

If you notice damage at delivery, please ask the courier to record it and provide a damage receipt/card.
Then email us right away at post@cabanaroasters.de with:

• Photos of the outer and inner packaging and the damaged item(s),
• A short description of the damage,
• Your order number.

Please report the damage within 7 days:

• Hermes: submit a damage claim (Schadenmeldung)
• DHL: fill out the damage report form (Schadensanzeige)

Important: Keep all packaging and the damaged goods until the claim is resolved.